Return & Refund Policy
Return & Refund Policy
At Scrub Cutie, we want you to love your scrubs! If you're not completely satisfied with your purchase, we're here to help.
30-Day Return Policy
You may return unworn, unwashed items with original tags attached within 30 days of delivery for a full refund or exchange.
What Can Be Returned?
Eligible for Return:
- Unworn scrubs with original tags attached
- Items in original packaging
- Unwashed and undamaged items
Not Eligible for Return:
- Worn or washed items
- Items without tags
- Final sale or clearance items
- Items purchased more than 30 days ago
How to Initiate a Return
- Contact us at support@shopscrubcutie.com with your order number
- We'll provide you with return instructions and a return authorization
- Ship the item(s) back to us using a trackable shipping method
- Once we receive and inspect your return, we'll process your refund
Refund Processing
Refunds will be issued to your original payment method within 5-7 business days after we receive and inspect your return. You'll receive an email confirmation once your refund has been processed.
Please note: Original shipping costs are non-refundable. Return shipping costs are the responsibility of the customer unless the return is due to our error.
Exchanges
If you'd like to exchange an item for a different size or color, please contact us at support@shopscrubcutie.com and we'll be happy to help! We'll send you the new item once we receive your return.
Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately at support@shopscrubcutie.com with photos of the issue. We'll send you a replacement or issue a full refund, including return shipping costs.
Questions?
If you have any questions about returns or refunds, please don't hesitate to contact us at support@shopscrubcutie.com. We're here to help!